There was plenty of room for a rollaway by the window, leaving a clear path out. We eventually called housekeeping and they gave us a rollaway, no problem, no questions asked. When we got to our room, there was no room for 5 people without a rollaway. I asked if there was anything he could do to help us and he just restated himself, offering no help.

He just blankly stared at me with a little smirk on his face. I explained that my reservation clearly stated we had 5 people and needed a rollaway and all was confirmed and paid for. It was 8:30 at night and we were tired from our travel from Texas that day. When we arrived, the desk clerk said he could not provide a roll away in a double queen room, saying it was a fire hazard. My husband even called to confirm on the way in to town and mentioned the roll away. The reservation was accepted and they took my money, of course. In the space asking for special requests, I requested a roll away bed for my daughter. I booked a room online, and said we had 5 people to our one room, which was 2 queen beds.

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